SIZE

  • Q:How to know my size?
  • A:Each product description page includes a detailed measurement chart, allowing you to measure yourself and select the appropriate dress size. Dresses have unique sizing, so don’t be confused if you wind up with a different size than your standard casual wear size.
  • Q:How to measure me?
  • A:We use three different factors, Bust, Waist, and Hips.

– Bust: Measure around the fullest part of your bust.

– Waist: Measure around natural waistline.

– Hips: Measure around the fullest part.

Make sure you wear tight clothes while measuring yourself. Please check if the dress has a built-in bra if so, measure yourself without a bra.

  • Q:My body measurements don’t fit a specific size!
  • A:You can choose custom measurements and enter your body measurements into the order details without choosing a pre-defined size. Extra fees might apply.
  • Q:Are the sizes e.g. UK 10, standard UK sizes?
  • A:There are no standard sizes for dresses in the UK or the EU, therefore pretty much every manufacturer is using their own chart. Please check our size chart for details.

ORDER

  • Q:How can I place an order?
  • A:Select a category from the drop-down menu, browse for an item you like and select it, you are going to be redirected to the product page, where you will need to select a color, size and add special requirements if needed.
  • Q:I would like to cancel my order.
  • A:Don’t worry as long as your parcel for your non-custom product wasn’t shipped yet, you can cancel it by contacting our service team.


SHIPPING

  • Q:How much the shipping cost?
  • A:We offer free shipping.
  • Q:Which Shipping options are available?
  • A:We offer standard shipping worldwide.
  • Q:How long is the delivery time?
  • A:When your parcel leaves our quality assurance warehouse, it takes around 8-15 days to reach you, depending on the item you order, its origin and destination.
  • Q:Can I change the delivery address after the order was placed?
  • A:Yes, please contact our customer service, but note that we can’t change the delivery address after the shipping was already processed.